Frequently Asked Questions (FAQs)

Go to our registration page. You will need to fill in your account and address information, as well as choosing a password. Alternatively, click on the "Create an Account" button in the top-right corner of the page.

From any page on our website, click on the "Login" button on the top-right corner of the page. Once the login page loads, enter your email address and password you supplied upon user registration. If you have forgotten your password, click the "Recover Your Password" link in the dialog box.

Opening an account with Decals.com is quick and easy and it allows you to:

1. Save your artwork.
2. View order history, and track your order.

Also, creating an account allows us to assist you more easily if anything needs to be changed with your order.

If you are not currently logged into your account, please click the "Login" button in the top-right of the page. Once you are logged in, navigate to "My Account" and you will be presented with the option to change your password. Supply your current password as well as the new password you are changing it to, and verify the new password to complete the change.

To place a successful order, please follow the following steps:

1. Choose your product and size you want to create/order and click on "Start Designing!".
2. Use the online design editor to either upload your own file or utilize our wide variety of clipart to customize your product.
3. Once you have completed your design, click "Accept Design" and review your order.
   • This page also allows you to select if you would like to receive a proof prior to placing your order. Either select, "Approved As Shown" to move straight into production, or select "Have Artwork Reviewed" to receive an email proof for approval.
4. Once you have added all the items to your cart, please proceed to checkout. If you do not currently have any account, you will be prompted to login or create one. Once you have created an account or logged in, enter in your Billing and Shipping information and submit payment.
5. Once the artwork is approved, and payment is submitted, we will begin production on your product and ship it to you once completed.

When you place an online order, you will have the option to receive an email proof or have your order go straight into production. IF you select the proof option, you will be emailed a proof that you approve via email prior to your order being produced. The proof contains an image of your printed product, your billing and shipping information, as well as order details. You will not be charged until you approve your proof. Please contact us at (320) 965-5000 for more information.

Ordering product from one of the most efficient and technologically advanced sign companies in the U.S. does have one drawback. With our automation and commitment to meet or exceed deadlines, we are unable to make any edits of any type to orders once they have been placed into our production queue. So please verify your proof, ship to address, and quantity prior to giving your final approval.

Preferred Files for Printing:

The maximum file size we accept is 100 MB. Our preferred file types are:

• Adobe Illustrator EPS (Encapsulated Post Script)
• PDF (Adobe PDF)

Additional Files Accepted:

• JPG (High Resolution JPG)
• TIFF (High Resolution TIFF)

For more information on acceptable file types, please review our artwork policy.

A bleed zone is the extra margin on print materials that is meant to be trimmed off when the product is cut to its final size. So the bleed zone is referring to the color your print bleeding off the edge of the page. This allows your color to go completely to the edge of your product, leaving no white border or edge around your printed product.

A safe zone is the area where your text, logo, or image will be on your label, sticker or decal. Making sure your text or image is within the safe zone is the only way to avoid any of these elements being trimmed off once it is cut to its final size.

Die-cut means that we are cutting through both the vinyl sticker material and the paper backing. This cut type doesn't give you a border or edge. Another way to look at it is to think of it like a "cookie cutter." Your stickers are all individually cut out to the contour of your design, so you have individually cut stickers with no border.

Kiss-cut means we are only cutting through the vinyl layer ("sticker material") and not cutting through the paper backing, leaving an edge or border around your sticker. When you choose a kiss-cut sticker, you will have extra material around your sticker for easy peeling.

Transfer cut option means that we will be cutting the vinyl decal material to a specified shape, graphic or text and then removing or “picking” any excess or unwanted vinyl material from your design leaving no vinyl background on your decal. We then place a transfer tape over the top of the remaining pieces of vinyl. This tape is what holds all the individual cut pieces of your decal design once you remove the paper backing from your decal. It also allows you to place multiple individual pieces of vinyl decal material on your desired surface cleanly and evenly.

Vector art consists of lines and curves that are mathematically defined objects like logos. Whereas, raster images consist of colored squares, known as pixels. For example, digitalized photos are made up of these tiny colored squares. Check out our helpful raster vs vector video guide for a further breakdown between the two artwork options.

Decals.com ships throughout the United States and Internationally. Please note: all international shipments must have shipping labels as well as customs documentation provided by the customers. We will only accept international shipping labels from the following carriers, USPS, UPS, and FedEx. Contact a customer service rep today for more information.

Our centralized production facility allows for shipping, within 90% of the United States, within four business days. Unless otherwise specified, at the time of ordering, your products will be shipped via UPS Ground. If you have any questions about shipping rates or rush production, please contact customer service at (320) 965-5000 prior to ordering. For more information, please view our complete shipping policy.

Yes, you can! We update the status of your order every step of the way with our Live Order Tracking system. Once you place your order, you will receive a unique Live Order Tracking number via email that will allow you to track your order. Looking for the current status of your order? Just click the link in the email and get the most recent updates from our Live Order Tracking system. Once we ship your order, you can track the delivery with the provided UPS tracking number.

At Decals.com, we offer flexible production time ranges for you to choose from. Because it's important for you to have ultimate control over your order, our production times range from one to five business days. This allows you to make the final decision on when you need your order.

We accept VISA, MasterCard, American Express, and Discover credit cards. We also accept checks. All orders must be paid for prior to being put into production.

Once you are on the checkout page, enter in all of your billing information. When you scroll down, the payment information is set to "Credit Card" by default. Change the drop down selection to "Check".

Once the order is processed, a customer service representative will contact you to give you instructions on where to send the check. Please note, if you are placing an order with a check, the order will not go into production until we receive the check.

You can add your coupons or promotion codes once you are in the shopping cart. Simply add your code in the Discount Coupon box and click the "Apply Code" button. If the coupon is valid, it will be applied ot your total bill and you will see your bill being discounted for the correct value.

If you have any issues with your order, contact us right away and we will make it right. For more information, view our full returns policy.

Issues & Resolutions

In the unlikely event that our product fails to meet your expectations or turn out defective, we provide a range of resolutions to rectify the issue. Depending on the nature of the issue, you have the following options for resolution:

• I would like to see if there is a possibility to make a change to my artwork as noted in the additional information.
• I would like to see if there is a possibility to make a change to my production or shipping time as noted in the additional information.
• I would like to have someone provide me with the cost to make an address change to my new address noted in the additional information.
• I would like in-house credit for the value of my missing product.
• I was able to use the product but would like a 25% In-House Credit for the value of the item.
• I would appreciate some type of discount to use toward another purchase.
• I approved my order and would like to get my tax exempt certificate on file for next time
• I would like in-house credit for the value of my missing part of my decal
• Please send me my missing product
• I would like to return and have you reprint and ship my correct product
• I have not approved my order and would like to get my tax exempt certificate on file before approving.
• I would like to receive the missing part that was removed from the transfer cut
• I would like to speak to someone about getting this corrected.
• I would like someone to contact me for assistance.

Resolution Form: 

Have an issue with your order? Visit our customer resolution form. 

Feedback Form: 

Want to leave general feedback about your experience, order, or products? Visit our customer feedback form. 

If you receive merchandise that is defective or damaged upon receipt, please notify us within five business days of receiving your product. Photographs will be required of the damaged or defective product. If it is determined Decals.com is at fault, we will have UPS pick up the defective product, reprint the job, and ship it back. You will only be charged for the initial order and no additional shipping charges. If you can only send back a partial order, we will only reprint the portion returned. Credits will be for the amount of the product purchased.

Products such as ours are designed for temporary applications. Properly installed products are designed to withstand exposure to natural elements. However, elements that are beyond normal conditions can cause deterioration and failure. These include, but are not limited to high winds, hail damage, ice damage, and other natural events. If you do happen to experience a product failure due to a manufacturing defect within 30 days of the purchase date, Decals.com will replace the product at full cost. Any product that experiences a failure due to a manufacturing defect from 31 to 90 days after the purchase date, Decals.com will pro-rate your replacement cost.

If you have received a damaged product or it contains manufacturing defects, please contact our customer support team at (320) 965-5000 or visit our contact us page to issue a warranty claim.